Administrative professionals often face challenges in communication, particularly when giving and receiving feedback. This webinar addresses these issues by providing essential skills to navigate complex interactions with confidence. Effective communication is crucial for admins, as their roles often require them to manage relationships, resolve conflicts, and influence others. Attendees will gain practical tools to enhance their communication style, handle feedback constructively, and manage emotions in high-stress situations. By mastering these skills, administrative professionals can elevate their performance, build stronger relationships, and contribute more effectively to their teams.
What will participants learn?
- Understand and adapt to different communication styles.
- Apply a structured model for receiving feedback.
- Develop techniques for delivering constructive feedback.
- Manage emotional responses to maintain professionalism.
Bonus Handout: The Art of Feedback: Crafting Conversations That Inspire Change
