Dr. Mary Ritz, Founder and President of Almenta International, is a global authority in customer centricity, leadership development, and team dynamics. With over a decade of experience, she combines academic rigor with practical strategies to help clients achieve sustainable success. Her unique approach, grounded in research and real-world experience, focuses on transforming organizations. She holds a PhD with a focus on customer centricity, an MBA with a concentration in international business, and an undergraduate degree in marketing. As a John Maxwell Certified Speaker, Dr. Ritz inspires and empowers audiences worldwide to maximize their potential in today’s competitive global economy.